LOCATION: Windsor, CO 80550
TYPE OF POSITION: Full-time, 40 hours/week
JOB TITLE: Inside Sales Representative
REPORTS TO: Inside Sales Manager
GENERAL DESCRIPTION AND KEY RESPONSIBILITIES:
The ideal candidate is a self-confident and outgoing person with excellent interpersonal people and phone skills. Duties include contract review, quoting, project management, sending samples, and making and responding to phone calls and emails in order to increase sales.
Assist marketing in developing sales opportunities by researching and identifying potential accounts, soliciting new accounts, building rapport, providing technical information and explanations, and preparing quotations. Help close new accounts by answering and making outbound phone calls, responding to email inquiries, and verifying and entering account information in the CRM.
The job also consists of general customer service duties, such as processing sales orders, expediting orders, processing sample and literature requests, inputting customer information into the database, and problem resolution. Will work independently as well as a team to manage customer accounts. Will be responsible for both domestic and international customer accounts. Other duties may be assigned as needed.
Skills required to successfully perform assigned duties include:
- Must know, and be capable of performing, all processes and procedures relevant to the inside sales position. This includes working knowledge of the CRM/database software following 3 months of training.
- Learn and retain basic product knowledge such as part numbers, part numbering systems, etc., after a 3-month training period.
- Learn and retain in-depth understanding of product capabilities and limitations in order to advise customers via phone and email. Must possess troubleshooting capabilities and suggestive selling techniques (after a 6-month period).
- Must have excellent phone etiquette/voice including proper tone and volume. Salesperson must be able to convey credibility and congeniality to the client in both verbal and written communications.
- Must have working knowledge of computers and basic software systems.
- Ability to multi-task, organize, and prioritize work
- Exceptional written and verbal communication skills
- Must be detail-oriented
- Must be able to adequately work from home.
- Currently remote position. In office work will be required at some point.
EDUCATION & EXPERIENCE:
- Four-year college degree – Preferred
- Prior customer service and/or sales experience is required
- Experience with Salesforce is preferred
COMPENSATION & BENEFITS:
Hiring salary range TBD, depending on education and experience; medical plan after 1 month; company 401k retirement plan with matching after 1 year; paid holidays.
ABOUT SNAPTRON INC:
Snaptron, Inc. was founded in 1990 specifically to serve the membrane switch and related switch industries, filling a void previously unsatisfied by other tactile metal dome suppliers. Since our inception, we have expanded to serve many different industries throughout the world.
Our mission is to aggressively pursue innovative solutions that exceed our customers’ needs and expectations. This includes providing a wide variety of high quality, low profile, surface mount tactile dome switches and related products. In addition to manufacturing the highest quality products, we provide the service and expertise customers need to be successful. Many of our products are custom designed to satisfy specific needs.
Snaptron Inc. is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.
HOW TO APPLY:
Please send a resume and cover letter to Brad Williamson at careers(at)snaptron.com with the subject line: Inside Sales Representative Application.